FAQ
Frequently Asked Questions
Orders & Shipping
How can I place an order?
Select the product, add it to your cart, enter your shipping details, and complete the payment. Your order will be processed within 24 hours.
How long does delivery take?
Delivery usually takes 5–15 business days, depending on your country and the shipping service.
Is shipping free?
Yes! We offer free worldwide shipping on all orders.
Payment
What payment methods do you accept?
You can pay using Visa, Mastercard, PayPal, Shop Pay, Klarna, and other convenient options directly at checkout.
Returns & Guarantee
What if the product doesn't fit or I don't like it?
You can return or exchange the product within 30 days, as long as it is unused and in its original packaging.
Will I get a refund?
Yes — once we receive and check the returned item, we will refund your payment via the same method used to purchase.
Order Tracking
How can I track my order?
After shipping, you will receive a tracking number that can be used on the "Track Your Order" page to check your order status.
Products
How do I choose the right size or type for my pet?
Each product page includes a size guide and description. If you need help, you can contact us via chat or email.
Reviews & Quality
Are the reviews on the website real?
Yes! All reviews are from real customers who have used our products. They help other buyers make the right choice.
🚚 Shipping & Returns
🌍 Shipping Information
We proudly ship to Tier-1 countries, including:
United States, Canada, United Kingdom, Australia, New Zealand & European Union.
📦 Processing Time
Orders are processed within 1–3 business days.
🚛 Estimated Delivery Time
- USA & Canada: 7–14 business days
- UK & EU: 7–14 business days
- Australia & New Zealand: 7–14 business days
(Delivery times may vary slightly during holidays or high-demand periods.)
💸 Shipping Cost
✅ Free Shipping on all orders
No hidden fees. No surprises at checkout.
Once your order is shipped, you will receive a tracking number to follow your package every step of the way.
🔁 Returns & Refunds
Your satisfaction is our priority.
✅ 30-Day Money-Back Guarantee
If you’re not completely satisfied with your purchase, you can request a return within 30 days of delivery.
✔ Return Conditions
- Item must be unused and in original condition
- Original packaging required
💰 Refunds
Once we receive and inspect your return, we’ll process your refund back to the original payment method within 3–5 business days.
🐾 Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We’ll make it right — replacement or refund, no stress.
📩 Need Help?
Our support team is happy to help:
📧 petshappy055@gmail.com
We typically respond within 8-10 hours (Mon–Fri).
❤️ Our Promise
We believe online shopping should be simple, transparent, and worry-free — especially when it’s for your pet.
Thank you for trusting Happy Pets Shop 🐶🐱